Common Questions

Your Fido ID is a 9-digit number that is assigned to you after your first credit drawdown. It is your unique identification number with Fido and is permanently linked to your account. This number helps us recognize you quickly whenever you contact us or use Fido services, so it’s good to keep it...

Your Fido ID is your personal key to everything you do with Fido. It helps us identify you quickly and keeps your account safe while you enjoy smooth and secure services. You’ll use your Fido ID in many everyday situations, including the ones below. Making Payments If you’re using alternative...

Yes, the Fido App is now available on Apple App Store for iOS devices. Download the Fido App using this link: https://fido.onelink.me/mXlc/e87sbaei Or follow the steps below; Visit the Apple App Store and search for 'Fido Solutions.' Next, select the Fido App (a bold pink F in a ligh...

At Fido, protecting your personal information is extremely important to us. We work hard to make sure that any data you share with us is handled with care, security, and transparency. Our systems and processes follow internationally recognized information-security standards, and we take strong m...

Yes, you can reset your Fido PIN. Your PIN is a 4-digit code you created when registering on the Fido App. It’s confidential and should never be shared with anyone, including Fido staff. If you’ve forgotten your PIN, follow these steps based on your account status to reset it: For verified Fido...

At Fido, we are committed to providing excellent service to all our customers. We understand, however, that there may be times when our service does not meet your expectations. Lodging a complaint is a straightforward process, and there are multiple channels through which you can let us know abo...

Fido offers a variety of support channels to ensure you can easily get assistance whenever needed. Below are the available support channels options: 1. Live Chat via the Fido App Connect with a customer support agent directly through the live chat feature on the Fido app. 2. Social Media You...

At Fido, your trust means everything to us: that’s why protecting your personal and financial information is at the heart of what we do. We are fully governed by the National Credit Act (NCA), which is designed to promote fair lending practices and protect consumers. This means we follow strict...